Privacy Policy

Last Updated: September 2026

Windscreen 365 respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, contact us, request a quotation, book an appointment or use our vehicle glass services. It also explains how we use that information, when it may be shared and the rights you may have under applicable UK data protection law.

1. Who This Policy Applies To

This Privacy Policy applies to information collected through the Windscreen 365 website and through communications or enquiries relating to our services.

For the purposes of applicable data protection legislation, Windscreen 365 is responsible for determining how and why your personal information is processed in connection with our services.

2. Information We May Collect

Depending on how you interact with us, we may collect the following information.

Contact Information

• Full name

• Telephone number

• Email address

• Address or service location

Vehicle Information

• Vehicle registration number

• Vehicle make and model

• Vehicle year or specification

• Details relevant to the required glass

• Information about existing vehicle glass or damage

Service Information

• Details of your enquiry

• Photographs of vehicle damage that you send to us

• Appointment details

• Service history

• Communications between you and Windscreen 365

• Information relating to quotations, payments and completed work

Website Information

When you use our website, certain technical information may also be collected automatically, depending on the technologies used on the website.

This may include:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Approximate usage information

• Referral information

• Website interaction data

3. How We Collect Information

We may collect information when you:

• Submit an enquiry or quotation request.

• Contact us by telephone, email, WhatsApp or another communication channel.

• Provide vehicle details or photographs.

• Book an appointment.

• Purchase or receive our services.

• Complete a form on our website.

• Communicate with our team.

• Browse or interact with our website.

We may also receive information from service providers or other parties where this is necessary to provide the service you have requested and is permitted by applicable law.

4. How We Use Your Information

We may use your information to:

• Respond to enquiries.

• Provide quotations.

• Identify the correct vehicle glass.

• Arrange and manage appointments.

• Deliver mobile vehicle glass services.

• Contact you regarding your booking.

• Confirm service details and arrival arrangements.

• Process payments.

• Maintain service and transaction records.

• Deal with complaints or service issues.

• Provide customer support.

• Improve our website and services.

• Protect our business, customers and systems.

• Detect and prevent fraud, misuse or other unlawful activity.

• Meet our legal and regulatory obligations.

Where you provide photographs of vehicle damage, these may be used to assess the likely service requirements and prepare an appropriate quotation.

5. Legal Basis for Processing

Where UK data protection law applies, we process personal information using one or more lawful bases.

These may include:

Contract — Where processing is necessary to provide a service you have requested or to take steps before entering into a service agreement.

Legitimate Interests — Where processing is necessary for legitimate business purposes, customer service, administration, security or improvement of our services, provided that these interests do not override your rights.

Legal Obligation — Where we are required to process or retain information to comply with a legal requirement.

Consent — Where we ask for your permission to use information for a particular purpose and consent is the appropriate legal basis.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Vehicle Photographs

If you send us photographs of your vehicle or windscreen damage, we may retain and use those images for purposes connected with your enquiry and service.

This may include assessing damage, identifying the required glass, preparing quotations, planning the appointment and maintaining service records.

Please avoid including unnecessary personal information, individuals or unrelated private information in photographs sent to us.

7. Communications

We may contact you by telephone, email, WhatsApp or other communication methods you have provided in connection with your enquiry or booking.

These communications may include:

• Quote information

• Booking confirmations

• Appointment reminders

• Technician arrival updates

• Requests for additional vehicle information

• Service updates

• Follow-up regarding completed work

Where permitted by law, we may also contact customers about relevant services or offers. You can opt out of marketing communications at any time.

8. Payment Information

Where payments are made through a third-party payment provider, your payment information may be processed directly by that provider.

We do not intend to store complete payment card details on our own systems unless this is specifically required and lawfully managed.

Third-party payment providers may have their own privacy policies and terms governing how payment information is handled.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Make the website function correctly.

• Remember your preferences.

• Understand website usage.

• Support analytics where applicable.

• Support marketing activities where applicable.

Cookies may include:

Strictly Necessary Cookies — Required for certain website functions.

Preference Cookies — Used to remember choices you make.

Analytics Cookies — Help us understand how visitors use our website.

Marketing Cookies — Where applicable, these may be used to support relevant advertising or marketing activities.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can also control cookies through your browser settings.

10. Website Analytics

We may use analytics services to understand how visitors use our website, including which pages are visited and how users interact with the website.

Where third-party analytics services are used, the relevant provider may process technical or usage information in accordance with its own privacy policy.

The specific analytics services used by the website may change over time.

11. Who We May Share Information With

We may share personal information where necessary to operate our business and provide the services you request.

This may include:

• Vehicle glass suppliers

• Payment providers

• Website and hosting providers

• IT and technical service providers

• Communication and messaging providers

• Business administration providers

• Professional advisers

• Legal, regulatory or law enforcement authorities where required

• Other service providers acting on our behalf

We only share information where there is an appropriate reason to do so and, where required, appropriate contractual and data protection safeguards are in place.

We do not sell your personal information to third parties.

12. International Data Transfers

Some technology and service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection requirements.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no website, communication system or electronic storage method can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own devices, accounts and communications.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Providing services

• Maintaining business and service records

• Dealing with disputes

• Meeting legal, accounting or regulatory obligations

The appropriate retention period will depend on the type of information and why we need to retain it.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

15. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the following rights:

• The right to request access to personal information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal information in certain circumstances.

• The right to request restriction of processing in certain circumstances.

• The right to object to certain processing.

• The right to data portability where applicable.

• The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

16. Marketing Communications

If we send marketing communications based on consent, you can withdraw your consent or opt out at any time.

You can also object to direct marketing where applicable.

Even if you opt out of marketing, we may continue to send essential service-related communications, such as appointment confirmations, booking information or important information relating to work you have requested.

17. Children’s Privacy

Our services are intended for vehicle owners, drivers and other customers who are able to enter into relevant arrangements for vehicle services.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review and take appropriate action.

18. Third-Party Websites

Our website may contain links to external websites or services.

This Privacy Policy does not apply to those third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.

The latest version will be published on this website together with the date it was last updated.

20. Complaints

If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), where applicable.

21. Contact Us

If you have any questions about this Privacy Policy, your personal information or how Windscreen 365 processes your data, please contact us using the details below:

Windscreen 365
Telephone: 07557 809573
Email: info@windscreen365.co.uk

Last Updated: September 2026